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Hi Susan,
Thank you for posting your query on Microsoft Community.
With the issue description, I understand that you are unable to install SonicWall Global VPN Client application on your Windows 7 machine. I will certainly help you with the issue.
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This issue might occur due to any software conflict or incorrect settings. Let’s follow below mentioned steps and check if that helps:
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Method 1: Clean Boot
A clean boot helps to eliminate software conflicts and to determine what is causing the problem. You may please note that performing a clean boot does not fix the actual issue. It just helps us in identifying the root cause of the issue.
Follow the steps below:
1. Press 'Windows key + R', in the Run box type 'msconfig' and Press 'Enter'
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2. Click on 'services' tab, click 'Hide all Microsoft services' in the left bottom
3. Then click on 'Disable all' on the right bottom
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4. Now click on 'Startup' tab, click on 'Open task manger'
5. Highlight the startups and click on 'Disable' on the right bottom
6. Now click on 'Apply' and then 'OK'
7. Restart your computer.
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Note: After troubleshooting, refer to this section ‘How to reset the computer to start normally after clean boot troubleshooting’
Try method 2, if the issue persist
Method 2: Run the Fixit
Try to run the fixit which may repair issues that block program installation.
Fix problems that programs cannot be installed or uninstalled
Click on “Run Now”
If the issue still persist, I would suggest you to contact the application developer/manufacturer for further assistance.
Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.